Terms & Conditions

Effective Date: June 24, 2026

1. Acceptance and Scope of Terms

1.1 Agreement Formation

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “User,” or “you”) and Manna Oils Handicraft Works (“Manna Oils,” “Company,” “we,” or “us”). By accessing our website, placing orders, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1.2 Services Covered

These Terms apply to:

  • Our main e-commerce website and mobile applications
  • Purchases made through our online store
  • Sales conducted via Amazon AE marketplace
  • Newsletter and marketing communications
  • Social media interactions and user-generated content
  • Affiliate and influencer partnership programs

1.3 Legal Compliance

Our services operate under:

  • UAE Federal Law No. 2 of 2019 (Data Protection Law)
  • UAE Consumer Protection Law
  • UAE E-commerce Regulations
  • Dubai Economic Department licensing requirements
  • International frameworks: GDPR, CCPA, FTC guidelines

1.4 Amendments

We reserve the right to modify these Terms at any time. Material changes will be communicated via:

  • Email notification to registered users (30 days advance notice)
  • Updated “Last Updated” date on this document

Continued use of our services after modifications constitutes acceptance of revised Terms.

2. User Eligibility and Account Requirements

2.1 Age Requirements

To use our services, you must:

  • Be at least 18 years of age or the age of majority in your jurisdiction
  • Have legal capacity to enter into binding contracts
  • Not be prohibited from using our services under applicable laws

2.2 Account Registration

Account Creation Requirements:

  • Provide accurate, current, and complete information
  • Maintain and update your account information
  • Choose a secure password and protect your login credentials
  • Accept responsibility for all activities under your account

Prohibited Account Activities:

  • Creating multiple accounts to circumvent restrictions
  • Sharing account credentials with unauthorized persons
  • Using false or misleading information during registration
  • Impersonating another person or entity

2.3 Account Security

Your Responsibilities:

  • Notify us immediately of unauthorized account access
  • Use strong passwords and enable two-factor authentication when available
  • Log out from shared or public devices
  • Report suspicious activities or security concerns

Our Security Measures:

  • Industry-standard encryption for data protection
  • Secure payment processing through certified providers
  • Compliance with UAE cybersecurity regulations

3. Products and Services

3.1 Product Information

Handmade Natural Products: Our products are crafted using natural ingredients and traditional methods. Product characteristics may include:

  • Natural variations in color, texture, and scent
  • Seasonal availability of certain ingredients
  • Small batch production with unique qualities
  • Artisanal craftsmanship resulting in slight variations

Product Descriptions:

  • We strive for accuracy in all product descriptions
  • Images are representative and may not reflect exact appearance
  • Ingredients and specifications are subject to change
  • Weight and measurements might be approximate

3.2 Availability and Inventory

Stock Management:

  • Product availability is updated in real-time when possible
  • High-demand items may sell out quickly
  • Seasonal products have limited availability periods
  • Custom orders require separate terms and timelines

Out-of-Stock Policy:

  • Immediate notification if ordered items become unavailable
  • Options for substitution, backorder, or full refund
  • Priority notification when items return to stock
  • No obligation to maintain specific inventory levels

3.3 Pricing and Currency

UAE Pricing:

  • All prices displayed in UAE Dirhams (AED)
  • Prices include applicable UAE VAT where required
  • Prices are subject to change without notice
  • Promotional pricing may have time limitations and restrictions

International Pricing:

  • Currency conversion handled by payment processors
  • Exchange rates determined at time of transaction
  • Additional fees may apply for international cards at customer’s responsibility
  • Customs duties and taxes are customer’s responsibility

4. Ordering and Payment Process

4.1 Order Placement

Order Confirmation Process:

  • Add items to shopping cart and review selections
  • Provide accurate shipping and billing information
  • Choose preferred payment method and shipping option
  • Review order summary and accept Terms of Service
  • Submit payment for processing and approval
  • Receive order confirmation via email

Order Acceptance:

  • Orders are subject to acceptance at our discretion
  • We reserve the right to refuse or cancel orders for any reason without the need to disclose to customer the reason
  • Acceptance occurs when we send order confirmation
  • Contract formation completes upon order acceptance

4.2 Payment Methods

Accepted Payment Options:

  • Credit/Debit Cards: Visa, Mastercard, American Express
  • Digital Wallets: PayPal, Apple Pay, Google Pay, Stripe

Payment Processing:

  • All payments processed through secure, PCI-compliant gateways
  • Credit card information encrypted and not stored on our servers
  • Payment authorization required before order fulfillment
  • Failed payments result in automatic order cancellation

4.3 Order Modification and Cancellation

Customer-Initiated Changes:

  • Order modifications possible within 2 hours of placement
  • Cancellation requests accepted before starting shipping procedures
  • Changes subject to product availability and pricing updates
  • Expedited processing may limit modification options

Company-Initiated Changes:

  • Right to modify orders due to inventory limitations
  • Price adjustments for currency fluctuations or errors
  • Substitution of equivalent products when necessary
  • Full refund option if modifications are unacceptable

5. Shipping and Delivery

5.1 Shipping Zones and Methods

Domestic Shipping (UAE):

  • Standard Delivery: 1-2 business days (Dubai, Abu Dhabi & Sharjah); up to 4 business days (Northern Emirates)
  • Express Delivery: Next-day to major cities (subject to availability)
  • Free Shipping: Orders of AED 200 or more
  • Courier Partners: local providers

International Shipping:

  • Available Countries: According to provider
  • Delivery Time: To be determined based on destination
  • Shipping Costs: Calculated at checkout based on weight and destination
  • Customs Requirements: Customer responsibility for duties and taxes

5.2 Delivery Terms

Address Requirements:

  • Complete and accurate delivery address mandatory
  • Recipient must be available during delivery hours
  • Alternative delivery arrangements may be available
  • Address changes possible before shipment only

Delivery Attempts:

  • Delivery attempts as per courier policy
  • Notification provided for failed delivery attempts
  • Package return to sender after unsuccessful delivery
  • Redelivery fees may apply for customer-caused delays

5.3 Risk of Loss

Domestic Deliveries:

  • Risk of loss transfers upon successful delivery
  • Proof of delivery provided by courier service
  • Insurance available for high-value orders
  • Company liability limited to product replacement or refund

International Deliveries:

  • Risk transfers upon handover to international carrier
  • Tracking information provided where available as per courier policy
  • Customer responsible for customs clearance delays
  • Lost package claims subject to carrier investigation

6. Returns, Exchanges, and Refunds

6.1 Return Eligibility

Eligible Returns:

  • Unused products in original sealed packaging
  • Returns initiated within 3 days of delivery
  • Products free from damage or contamination
  • Original purchase receipt or order number required

Non-Returnable Items:

  • Opened personal care products (hygiene reasons)
  • Custom-made or personalized products
  • Perishable or time-sensitive items
  • Clearance or final sale products
  • Digital consultation services (after completion)

6.2 Return Process

Return Authorization:

  • Contact customer service within return window
  • Provide order details and reason for return and wait for acceptance
  • Receive return authorization number
  • Package items securely with return form
  • Ship via approved method with tracking

Return Shipping:

  • Customer pays return shipping costs (unless defective)
  • Use of original packaging
  • Insurance recommended for valuable items
  • Proof of return shipment required

6.3 Refund Processing

Refund Timeline:

  • Inspection completed within 3 business days of receipt
  • Refunds processed within 7 business days after approval
  • Original payment method used for refunds
  • Processing time varies by payment provider at their discretion

Refund Amounts:

  • Full product price for eligible returns
  • Original shipping costs non-refundable (unless our error)
  • Return shipping costs deducted unless product defective
  • Restocking fees may apply to certain product categories

7. Product Warranties and Disclaimers

7.1 Limited Warranty

Product Quality Assurance:

  • Products free from manufacturing defects
  • Natural ingredients sourced from reputable suppliers
  • Compliance with UAE product safety standards
  • 30-day warranty period from date of purchase

Warranty Limitations:

  • Normal wear and tear not covered
  • Damage from misuse or improper storage/transport excluded
  • Natural variations in handmade products normal
  • Warranty void if product altered or modified

7.2 Health and Safety Disclaimers

Important Health Notices:

  • Products not intended to diagnose, treat, cure, or prevent disease
  • Individual results may vary based on personal factors
  • Patch testing recommended before use at customer’s responsibility
  • Consultation with healthcare provider advised in case of medical conditions

Usage Responsibilities:

  • Follow provided instructions and safety guidelines
  • Discontinue use immediately if adverse reactions occur
  • Store products according to specifications
  • Keep products away from children unless supervised

7.3 Limitation of Liability

Liability Limitations:

  • No liability for indirect, consequential, or incidental damages
  • Maximum liability not to exceed original product purchase price
  • Limitations apply as permitted by UAE law

Customer Responsibilities:

  • Proper product usage and storage
  • Timely reporting of defects or issues by email to info@mannaoils.com
  • Following safety guidelines and recommendations
  • Seeking appropriate medical advice when necessary at their responsibility

8. Intellectual Property Rights

8.1 Company Intellectual Property

Protected Materials:

  • Manna Oils brand name, logos, and trademarks
  • Product names, formulations and recipes
  • Website design, content, and functionality
  • Marketing materials and product photography
  • Packaging designs and label artwork

Usage Restrictions:

  • No unauthorized reproduction or distribution
  • Commercial use prohibited without written permission
  • Modification or derivative works not permitted
  • Respect for proprietary information and trade secrets

8.2 User-Generated Content

Content Submission: By submitting reviews, photos, videos, or other content, you:

  • Grant us royalty-free license to use, modify, and distribute content
  • Confirm content is original or you have necessary permissions
  • Waive moral rights to the extent permitted by UAE law
  • Allow use across all marketing and promotional channels

Content Standards:

  • Must be truthful, accurate, and not misleading
  • No offensive, defamatory, or inappropriate material
  • Respect privacy and rights of others
  • Compliance with applicable laws and regulations

8.3 Trademark and Copyright Protection

Enforcement Measures:

  • Active monitoring for intellectual property infringement
  • Takedown procedures for unauthorized use
  • Legal action against persistent infringers
  • Cooperation with law enforcement and platform partners

Reporting Infringement:

  • Submit reports to info@mannaoils.com
  • Provide detailed information about alleged infringement
  • Include evidence of ownership and unauthorized use
  • Reasonable efforts to contact infringer directly

9. Prohibited Activities and Conduct

9.1 Prohibited Uses

Users may not:

  • Engage in fraudulent transactions or payment disputes
  • Use automated tools, bots, or crawlers on our website or social media
  • Attempt to gain unauthorized access to systems or accounts
  • Interfere with website/social media functionality or security measures
  • Violate any applicable laws or regulations

9.2 Content Restrictions

Prohibited content includes:

  • False, misleading, or deceptive information
  • Content that violates intellectual property rights
  • Offensive, discriminatory, or harassing material
  • Spam, unsolicited communications, or promotional content
  • Malware, viruses, or harmful code

9.3 Enforcement and Consequences

Violation Response:

  • Warning notices for minor infractions
  • Account suspension for repeated violations
  • Permanent account termination for severe breaches
  • Legal action for illegal activities or significant harm

Appeal Process:

  • Submit written appeal within 30 days
  • Provide explanation and supporting evidence
  • Review by management team within 10 business days
  • Final decision communicated in writing

10. Termination and Account Closure

10.1 Customer-Initiated Termination

Account Closure Process:

  • Submit written request to customer service
  • Complete any pending orders or transactions
  • Download account data if desired
  • Confirm closure via email verification

Post-Termination:

  • Account data retained as per Privacy Policy
  • Outstanding obligations remain in effect
  • Order history and receipts available for legal retention period
  • Reactivation possible within reasonable timeframe

10.2 Company-Initiated Termination

Grounds for Termination:

  • Material breach of Terms of Service
  • Fraudulent or illegal activities
  • Repeated policy violations
  • Risk to security or other users

Termination Process:

  • Written notice provided when possible
  • Immediate termination for serious violations
  • Refund of unused credits or services
  • Data handling as per Privacy Policy

11. Dispute Resolution and Governing Law

11.1 Governing Law

These Terms are governed by:

  • Primary Jurisdiction: Dubai, UAE
  • Applicable Laws: UAE Federal Commercial Law, Consumer Protection Law

11.2 Dispute Resolution Process

Step 1 – Direct Resolution:

  • Contact customer service for initial resolution attempt
  • Good faith negotiations within 30 days
  • Documentation of issues and attempted solutions

Step 2 – Mediation:

  • Use of recognized mediation services in Dubai
  • Voluntary participation with shared costs unless our proven error
  • Confidential process with neutral mediator

Step 3 – Legal Proceedings:

  • Exclusive jurisdiction of Dubai courts
  • UAE civil procedure rules apply
  • English language proceedings with Arabic translation as needed at customer’s responsibility

11.3 Class Action Waiver

Individual Disputes Only:

  • Disputes must be resolved individually
  • Class action lawsuits not permitted
  • Collective arbitration prohibited
  • Each party bears own legal costs unless otherwise ordered

12. Force Majeure and Business Continuity

12.1 Force Majeure Events

We are not liable for delays or failures due to:

  • Natural disasters, pandemics, or health emergencies
  • Government actions, regulations, or restrictions
  • Transportation disruptions or supply chain issues
  • Cyber attacks, system failures, or infrastructure problems
  • Labor disputes, strikes, or supplier issues

12.2 Notification and Mitigation

Response Protocol:

  • Prompt notification of force majeure events
  • Reasonable efforts to minimize impact
  • Alternative solutions when possible
  • Regular updates on resolution progress

12.3 Contract Suspension and Resumption

Temporary Suspension:

  • Performance obligations suspended during force majeure
  • Resume obligations when circumstances permit
  • No liability for delays during suspension period
  • Right to terminate if event continues beyond 60 days

13. Contact Information and Support

13.1 Customer Service

Contact Methods:

  • Email: support@mannaoils.com

Support Hours:

  • UAE Time: Monday – Friday, 9:00 AM – 6:00 PM
  • Response Time: Email queries within 3 business days
  • Languages: English

13.2 Business Information

Registration Details:

  • Company Name: Manna Oils Handicraft Works
  • UAE License Number: 1542146
  • Trade License Authority: Dubai Department of Economic Development
  • contact@mannaoils.com