Cookie Policy

Effective Date: June 24, 2026

1. Overview

This Cookie Policy explains how Manna Oils Handicraft Works (“we”, “our”, or “us”) uses cookies and similar technologies on our website.

By using our site, you agree that we can store and access cookies as described in this policy, unless you disable them through your browser settings or via our cookie consent banner.

1.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve your experience by remembering your preferences, analyzing usage patterns, and enabling core site functions like secure login and shopping cart tracking.

Cookies can be:

  • Session cookies: Deleted when the browser closes
  • Persistent cookies: Remain stored until expiry or deletion

1.2 Why We Use Cookies

Manna Oils uses cookies to:

  • Enhance User Experience: Remember your preferences and settings
  • Improve Website Functionality: Enable essential features like shopping carts
  • Analyze Performance: Understand how visitors interact with our website
  • Personalize Content: Show relevant products and offers
  • Ensure Security: Protect against fraud and unauthorized access
  • Support Marketing: Deliver targeted advertisements and promotions

3. Types of Cookies We Use

We use the following categories of cookies:

3.1 Strictly Necessary Cookies

These cookies are necessary for our website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as:

Shopping Cart Functionality:

  • Cart contents and selected items
  • Session identification for secure checkout
  • Order processing and payment verification
  • Guest checkout and registered user sessions

Security and Authentication:

  • Login session management
  • CSRF (Cross-Site Request Forgery) protection
  • Fraud prevention and security monitoring
  • Account authentication tokens

Website Functionality:

  • Language and region preferences
  • Accessibility settings and accommodations
  • Form submission data retention
  • Error tracking and technical support

3.2 Analytics & Performance Cookies

These help us understand how users interact with the website to improve functionality and user experience.

Examples include but are not limited to:

  • Google Analytics
  • Shopify Analytics
  • Hotjar or similar tools

Data is anonymized wherever possible.

3.3 Functional Cookies

These remember choices you make, such as your location or preferred language, and personalize your experience.

3.4 Targeting & Advertising Cookies

Used to deliver personalized ads based on your browsing behavior.

  • Facebook/Meta Pixel
  • Google Ads
  • Email retargeting tools

These cookies track behavior across websites and require explicit consent under PDPL and GDPR.

4. How We Use Cookies

We use cookies to:

  • Improve site navigation and usability
  • Track session and purchase data for Shopify and Amazon AE
  • Personalize marketing campaigns
  • Analyze website performance and traffic sources
  • Enhance security and prevent fraud

5. Third-Party Cookies

Third-party cookies may be placed by services we integrate, such as:

  • Online platforms and Amazon apps, plugins and integrations
  • Payment processors (e.g., PayPal, Stripe and/or local processors)
  • E-mail marketing and social media embeds or sharing tools
  • Google Analytics and Meta/Facebook tracking tools

We do not control these cookies and recommend reviewing their respective privacy policies.

6. Managing Your Cookie Preferences

You may control or disable cookies through:

  • Browser Settings: Adjust cookie settings in Chrome, Safari, Firefox, or Edge.
  • Do Not Track (DNT): We honor browser DNT signals when supported.

Note: Disabling cookies may affect website performance and shopping functionality.

7. Your Rights

You have the right to:

  • Withdraw cookie consent at any time upon request
  • Request access to your data collected via cookies
  • Request deletion or anonymization of cookie-tracked data

8. Data Protection and Privacy

8.1 Information Collected Through Cookies

Personal Data: Some cookies may collect personal data, including:

  • IP address and geographical location
  • Device and browser information
  • Browsing behavior and preferences
  • Purchase history and transaction data

Anonymous Data: Much of our cookie data is anonymous or pseudonymized:

  • Aggregate website usage statistics
  • General demographic information
  • Technical performance metrics
  • Marketing campaign effectiveness data

8.2 Data Security Measures

Protection Methods: We protect cookie data through:

  • Encryption: Sensitive cookie data is encrypted during transmission
  • Secure Storage: Cookies stored securely with appropriate access controls
  • Regular Audits: Periodic security assessments and vulnerability testing
  • Access Limitations: Restricted access to cookie data on need-to-know basis

Third-Party Security: For third-party cookies, we:

  • Work only with reputable providers who meet our security standards
  • Review third-party privacy policies and data handling practices
  • Monitor third-party compliance with applicable privacy laws
  • Terminate relationships with providers who don’t maintain adequate protection

8.3 International Data Transfers

Cross-Border Processing: Some cookie data may be processed outside the UAE:

  • Google Analytics data processed in Google’s global infrastructure
  • Social media pixels processed by respective platform providers
  • Cloud-based services with international data centers
  • Marketing platforms with global operations

Transfer Safeguards: For international transfers, we ensure:

  • Standard Contractual Clauses for GDPR compliance
  • Adequacy Decisions recognition where available
  • Binding Corporate Rules for intragroup transfers
  • Regular Reviews of transfer mechanisms and protections

9. Contact Us

We may update this Cookie Policy from time to time. Any changes will be reflected by the “Last Updated” date above. Continued use of the website after updates indicates acceptance of the revised policy.

If you have any questions about this Cookie Policy or your data rights, you may contact us at:

Contact Methods:

  • Email: support@mannaoils.com

Support Hours:

  • UAE Time: Monday – Friday, 9:00 AM – 6:00 PM
  • Response Time: Email queries within 3 business days
  • Languages: English

10. Business Information

Registration Details:

  • Company Name: Manna Oils Handicraft Works
  • UAE License Number: 1542146
  • Trade License Authority: Dubai Department of Economic Development
  • contact@mannaoils.com